JOB TITLE:
Senior Change Management Consultant
LOCATION:
Juno Beach, FL
SCHEDULE:
Standard
DURATION:
12-Month Contract
PAY:$41-46/per hour
Job Responsibilities:
In this role, you will lead and execute organizational change management (OCM) strategies to support the enterprise IT4U portal and its ongoing enhancements. Key responsibilities include:
- Leading change management efforts for enterprise technology releases, including:
o Conducting change impact assessments and stakeholder analyses.
o Designing and executing communication and engagement strategies.
o Driving adoption using the ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement).
o Supporting continuous improvement of change processes and adoption outcomes. - Partnering with IT4U product teams and stakeholders to understand release content, user impacts, and behavioral changes required.
- Managing and streamlining the OCM intake and workflow process to ensure efficient prioritization and documentation of changes.
- Collaborating with Corporate Marketing & Communications to align messaging with enterprise standards.
- Developing communication deliverables such as announcements, FAQs, job aids, and training materials.
- Monitoring adoption metrics, user feedback, and sentiment to evaluate effectiveness and improve strategies.
- Providing leadership with insights, reporting, and recommendations to optimize adoption.
Essential Duties and Job Functions:
- Conduct detailed change impact assessments and stakeholder mapping to identify risks and readiness gaps.
- Design and implement comprehensive communication plans aligned with ADKAR principles.
- Drive stakeholder engagement and adoption of OCM processes across business units.
- Independently manage and deliver change management activities with minimal oversight.
- Build and maintain strong relationships with business leaders, SMEs, and change champions.
- Support leaders and stakeholders in cascading communications and reinforcing key behaviors.
- Develop and maintain documentation including communication plans, stakeholder analyses, and training materials.
- Track and analyze adoption KPIs, feedback loops, and readiness metrics.
- Ensure alignment of all communications with enterprise branding and communication standards.
Knowledge & Skills:
- Strong understanding and application of organizational change management methodologies (ADKAR preferred).
- Exceptional written and verbal communication skills.
- Ability to translate complex technical concepts into clear messaging for diverse audiences.
- Strong stakeholder engagement and influencing skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities and work independently.
- Experience defining and tracking adoption metrics and KPIs.
- Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Teams, SharePoint).
- Strong business acumen and organizational awareness.
Education & Experience:
- Bachelor’s degree in Communications, Business, Organizational Development, Information Technology, or related field.
- Minimum 3–5 years of experience in organizational change management, preferably for technology initiatives.
- Demonstrated experience applying the ADKAR model to drive change adoption.
Preferred Qualifications: - Experience supporting enterprise technology rollouts.
- Familiarity with ServiceNow and ITSM processes.
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