Collections Specialist

Location: Miami, FL

Schedule: Standard Office Hours

Duration: 12-Month Contract

Pay Rate:$20/hr

Position Summary

We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across multiple aging buckets (1–120+ days). This role covers specialized queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy.

The ideal candidate has strong communication, analytical, and negotiation skills and can balance effective collections with maintaining positive customer relationships.

Key Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages
• Conduct daily collection activities (calls, emails, texts, and formal letters)
• Maintain structured follow-up systems to track and secure customer commitments
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve issues and disputes
• Prepare weekly forecasts and progress reports by aging bucket
• Analyze aging AR and identify non-payment trends
• Offer and manage payment plans, process payments, and evaluate extensions
• Perform skip tracing and assign field cases when contact information is missing
• Investigate and resolve disputes related to collections
• Prepare and submit cases for litigation
• Coordinate with third-party collection agencies
• Negotiate settlements and collect required documentation to resolve balances

Minimum Requirements

Experience

• 3+ years of collections experience managing aging and default accounts

Education

• High School Diploma required
• College degree preferred

Technical Skills

• Zuora (billing/subscription management)
• Salesforce (CRM/case tracking)
• CIS (Customer Information System)
• Microsoft 365 Suite (Excel, Outlook, Teams)

Preferred Attributes

• Customer-focused with strong problem-solving skills
• Professional under pressure and in difficult conversations
• Organized, analytical, and results-driven

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