Desktop Support Technician
Tustin, CA (100% on-site)
Duration:
6 months
Schedule:
Monday – Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (flexible based on business needs)
Pay:$30-35/hr
JOB SUMMARY:
Provide on-site desktop support for end-users, ensuring efficient operation of hardware, software, and IT systems in a fast-paced corporate environment.
KEY RESPONSIBILITIES:
- Deploy, update, optimize, and troubleshoot Windows and Mac workstations using system management tools such as ConfigMgr, Microsoft Intune, and Jamf.
- Support wired and wireless networks, VPNs, collaboration tools (chat and video conferencing), A/V devices, and conference room systems.
- Provide technical support for Office 365, major browsers, third-party applications, encryption software, antivirus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and print services, and shared drives.
- Utilize standard helpdesk ticketing tools (e.g., ServiceNow, Jira) to track and resolve support requests.
- Coordinate and communicate effectively with all levels of the organization, including business stakeholders, vendors, suppliers, managers, and executives.
- Demonstrate technical proficiency and a willingness to learn new tools and technologies.
- Prioritize support requests based on impact and urgency, ensuring timely resolution.
- Provide clear, concise technical explanations to non-technical users.
- Maintain discipline in managing tickets and internal IT tasks while minimizing distractions from email, chat, or ad-hoc requests.
- Deliver exceptional customer support, ensuring end-users have the resources needed to perform their roles efficiently.
TOP SKILLS / ATTRIBUTES:
- Strong coordination and communication abilities across organizational levels
- Customer-focused mindset with a passion for helping end-users
- Excellent prioritization and analytical skills
- Tech-savvy and eager to learn new technologies
- Organized and disciplined in managing multiple tasks
TECHNICAL SKILLS
Required:
- Ability to work effectively in a fast-paced environment
- Strong workload prioritization skills
- Proficiency with Microsoft Intune, Active Directory (AD), and Google Workspace (GWS)
- Excellent end-user communication skills
Preferred:
- Experience with Jamf or SCCM administration
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