Field Support Specialist
Manvel, TX (with travel)
Duration:
initial 6-month contract
Pay:$34-39/hr
We are seeking a Field Support Specialist to provide a blend of project coordination, technical support, and onsite IT leadership for infrastructure projects and operational initiatives. This role will serve as the primary point of contact for all IT-related matters at assigned locations, ensuring timely resolution of issues, effective escalation management, and strong end-user support. The ideal candidate will combine technical expertise with excellent customer service and organizational skills.
Key Responsibilities
- Build and maintain strong working relationships across all levels of the organization.
- Provide advanced desktop support for hardware, software, laptops, desktops, and related peripherals.
- Act as the main IT contact for assigned sites, owning issues through resolution.
- Coordinate and communicate IT initiatives that impact field locations.
- Maintain accurate inventories of PCs, accessories, and IT assets while promoting company technology standards.
- Respond promptly to support requests via phone, email, and ticketing systems.
- Follow up with end users to confirm issues are resolved effectively and satisfactorily.
- Deliver end-user training to support successful adoption of IT tools and equipment.
- Assist with hardware/software rollouts, upgrades, new technology deployments, testing, and special projects.
- Install, configure, and troubleshoot Windows 10/11 operating systems and standard business applications.
- Maintain and update technical documentation and internal knowledge base articles.
- Manage a high-volume workload while prioritizing requests efficiently.
- Provide flexible scheduling and after-hours support when needed.
- Record detailed service activity within an IT service management platform.
- Perform additional duties as assigned.
Qualifications & Experience
- Bachelor’s degree in Information Systems, Computer Science, or related field preferred; equivalent experience considered.
- Minimum of 2 years of IT support experience, preferably in industrial, energy, or field-based environments.
- Strong knowledge of PCs, LAN/WAN networks, wireless systems, VPN connectivity, and web-based applications.
- Experience supporting Windows Server environments, routers, switches, and enterprise networking equipment.
- Familiarity with mobile device setup and support (iOS, Android, mobile hotspots, etc.).
- Experience configuring and troubleshooting printers, including multifunction devices.
- Hands-on experience with ITSM/ticketing platforms preferred.
- Industry certifications such as A+, Network+, MCP, HDI, or similar are a plus.
- Strong English communication skills, both written and verbal.
Core Competencies
- Self-motivated with the ability to work independently.
- Strong understanding of IT infrastructure, security, and business systems.
- Excellent troubleshooting and analytical problem-solving skills.
- Outstanding customer service and interpersonal communication abilities.
- Strong organizational skills with attention to detail.
- Ability to manage reports, inventories, schedules, and documentation accurately.
- Team-oriented mindset with a willingness to learn and support broader IT goals.
Physical Requirements
- Ability to routinely lift up to 50 lbs.
Travel Requirements
- Willingness to travel up to 80% for local site visits, with occasional overnight travel.
- Reliable personal vehicle required; mileage reimbursement provided.
- Strong driving record required.
- Typical travel radius is approximately 100 miles from the assigned region, with occasional longer-distance travel.
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