IT Systems Engineer (Contract) — Clayton, NC
Our client, a global pharmaceutical manufacturer, is seeking an IT Systems Engineer to support a major site expansion project in Clayton, NC. You'll join a cross-functional IT Infrastructure team providing Tier 1–2 operational support and helping maintain and administer site IT systems, reporting to the IT Infrastructure Manager.
What You'll Do
- Install, troubleshoot, and resolve issues with network devices (switches, routers, firewalls, WAPs) and infrastructure systems (monitoring tools, network management systems)
- Provide Tier 1–2 network support and server administration for onsite Windows virtual servers, including after-hours and ad-hoc production support
- Provide Tier 1 support for the site ERP system (SAP), including iDoc monitoring, analysis, and resolution; act as liaison between site end users and HQ SAP support
- Perform hands-on hardware/software work, including server room and patch room build-outs
- Support backup/restore processes for manufacturing systems
- Operate network equipment and systems in compliance with FDA regulations governing computer-based information and automation systems
- Maintain network and infrastructure documentation per corporate requirements
- Coordinate with equipment and service vendors on troubleshooting, installations, and reliability improvements
- Follow all safety requirements (PPE, lockout/tagout, confined space) and cGMP procedures; maintain training readiness
What You Bring
- Bachelor's degree in Computer Science, IT, or related field; OR Associate's degree plus 7 years of experience implementing and administering networks in a medium-to-large enterprise environment with Windows virtual server support
- Networking certification (CCNA, CCNP) preferred
- Strong knowledge of networking principles; experience troubleshooting and documenting network devices and infrastructure systems
- Experience supporting Windows-based virtual servers
- Experience in pharmaceutical, biotech, food, cosmetic, beverage, or similar regulated manufacturing preferred
- Familiarity with FDA-regulated environments, IT network security implementation, and system life-cycle development preferred
- Strong customer service orientation and ability to coordinate across networking, infrastructure, and application teams
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