Salary: up to £60,000 plus on call charges and excellent benefits
Location: Newtonabbey, Belfast - 3 days per week on site
Must be eligible for SC clearance
Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team.
Experience needed:
Essential:
- Must have previous experience as a Major Incident Manager
- Previous experience in high-priority incident management in a multi-client or shared service environment
- ITIL awareness
In addition you will also have:
· Knowledge of Remedy or similar tools and the Incident Management process
What you will be doing:
· Managing high-priority incidents through to closure - Incident volume: 60–150 P1/P2 incidents per month
· Verify Priority and reallocate as necessary
· Determine incident severity
· Ensure appropriate and timely progression through to resolution
· Coordination and communication throughout the incident life cycle
· Facilitate conference calls where necessary
· Escalate where appropriate
· Verification of resolution details
· Production of Management Incident Information
· Manage the progression and closure of other lower priority incidents.
· Conduct incident reviews with lines of service within agreed timescales
If you have the above experience please submit your CV immediately
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