Senior Project Manager – Voice of Customer
Day rate: $1000-$1100
6-month initial contract
Sydney or Melbourne
Organisation
- We're partnering with a leading Australian organisation undertaking a major customer experience transformation and are seeking an experienced Senior Project Manager to lead the delivery of a high-profile Voice of Customer (VoC) program.
- This is a unique opportunity to take ownership of a strategic initiative from Discovery through to Delivery, helping reshape how millions of customers interact with digital products and services.
Role
- You will lead a large-scale customer experience transformation, overseeing platform implementation, data migration and stakeholder engagement across both business and technology teams.
- This role requires someone who is equally comfortable leading executive discussions as they are driving day-to-day project delivery.
Responsibilities
- Lead the end-to-end delivery of a Voice of Customer transformation program.
- Manage the project through Discovery, Planning, Delivery and Implementation.
- Translate customer insights and analytics into tangible project outcomes.
- Deliver a platform implementation and associated data migration.
- Engage senior business, technology and executive stakeholders throughout the program.
- Manage project governance, risks, budgets, reporting and delivery milestones.
- Champion a customer-first approach across all workstreams.
Experience
- Proven Project Management experience delivering Voice of Customer or Customer Experience programs.
- Superannuation industry experience (essential) with an understanding of member journeys, regulatory obligations and key vendor ecosystems.
- Strong experience leading technology implementation and data migration projects.
- Experience working with Voice of Customer platforms such as Qualtrics (highly desirable).
- Exceptional stakeholder management skills with experience engaging senior executives.
- A hands-on delivery style with the ability to move seamlessly between strategic planning and execution.
- Strong governance, reporting and project delivery capability.
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