IT Service Desk Analyst – Entry Level
12 Month Fixed Term
Location: Sydney | Melbourne | Brisbane |Perth
Organisation
· We're partnering with a leading global professional services organisation to recruit an enthusiastic IT Service Desk Analyst to join their national Technology team.
· This is an excellent opportunity for an early-career IT professional looking to build their career within a large enterprise environment.
· You'll join a collaborative Service Desk team, supporting employees across the business while gaining exposure to enterprise technologies, IT Service Management best practices and clear career development opportunities.
Responsibilities
· As the first point of contact for internal technology support, you'll be responsible for delivering an exceptional customer experience while resolving a broad range of IT incidents and service requests.
· Provide first-line technical support across hardware, software and Microsoft technologies.
· Log, manage and resolve incidents and service requests using ServiceNow.
· Troubleshoot desktops, laptops, mobile devices and business applications.
· Escalate complex technical issues to specialist support teams where required.
· Maintain accurate documentation and knowledge articles.
· Work within an ITIL Service Management framework, ensuring incidents and requests are managed in line with best practice.
· Deliver excellent customer service while supporting users across multiple office locations.
· Contribute to continual improvement initiatives within the Service Desk function.
Experience
· This role would suit someone with 1–2 years' experience in a corporate IT environment, or an ambitious IT graduate who has already gained commercial experience through an internship, placement or Service Desk role.
· 1–2 years' experience within an IT Service Desk, Desktop Support or IT Support environment.
· A qualification in Information Technology, Computer Science or a related discipline.
· Hands-on experience using ServiceNow.
· Working knowledge of the ITIL framework and IT Service Management principles.
· Strong communication and customer service skills.
· Excellent problem-solving ability with a proactive, can-do attitude.
· A genuine passion for technology and a desire to continue learning and developing your career.
What's on Offer
· Join a global organisation with a strong investment in technology.
· Excellent mentoring, training and career progression opportunities.
· Exposure to enterprise-scale technology and IT Service Management practices.
· Collaborative and supportive team culture.
· Competitive salary and employee benefits.
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