JOB TITLE: Technical Specialist
LOCATION: Chino, CA (Onsite)
SCHEDULE: Tuesday – Friday, 8:30 AM – 7:00 PM
DURATION: 2-month contract with potential extension
PAY: 40-45 USD per hour
Job Responsibilities:
In this role, you will manage, coordinate, and support helicopter flight operations for the client's aircraft. You will serve as the primary point of contact between pilots, maintenance teams, ground support personnel, vendors, and internal stakeholders to ensure safe, efficient, and compliant flight operations. Key responsibilities include:
- Coordinating, scheduling, monitoring, and overseeing daily aircraft flight operations, including:
o Managing flight schedules using aviation scheduling systems.
o Confirming pilot qualifications, patrol eligibility, and mission requirements.
o Coordinating aircraft availability, maintenance schedules, and operational priorities.
o Tracking flight assignments through completion and rescheduling as needed. - Supporting helicopter external load operations, including:
o Processing external load flight requests.
o Coordinating with Aircraft Operations Technicians and helicopter vendors.
o Evaluating mission requirements, equipment weight, aircraft capabilities, contractor availability, and cost considerations. - Acting as the primary communication point for flight operations by:
o Communicating operational updates, safety concerns, delays, and emergency response needs.
o Coordinating with pilots, maintenance personnel, vendors, and business stakeholders.
o Supporting operational decisions during changing weather, environmental conditions, fires, and mechanical issues. - Evaluating flight requests and recommending appropriate solutions based on:
o Safety considerations.
o Aircraft and personnel availability.
o Mission priorities.
o Regulatory requirements.
o Operational risks.
Essential Duties and Job Functions: - Analyze aircraft utilization data and develop recommendations to improve fleet efficiency and operational performance.
- Review weather conditions, Temporary Flight Restrictions (TFRs), airspace limitations, and risk assessments to complete flight releases and provide pilot briefings.
- Conduct airspace deconfliction activities and coordinate operations involving sensitive areas and governing agencies.
- Ensure compliance with FAA regulations, including CFR 14 FAR Parts 91, 133, and 135.
- Coordinate helicopter contractor assignments and evaluate outsourced mission requirements.
- Support invoice review activities by gathering vendor data, validating accuracy, resolving discrepancies, and assisting with approval processes.
- Coordinate hangar activities in alignment with aircraft schedules and maintenance requirements.
- Facilitate operational meetings, including:
o Weekly Tailboard meetings for upcoming flight schedules and maintenance forecasts.
o Look Ahead meetings with UAS contractors.
o Periodic T&D Sync Up meetings. - Conduct scheduling process audits and generate reports related to helicopter and UAS flight activity.
- Resolve urgent scheduling conflicts and operational issues while maintaining safety and mission readiness.
- Develop helicopter support plans and tactics under time-sensitive conditions with limited information.
- Optimize allocation of helicopter and personnel resources while ensuring worksite readiness across multiple business units.
- Provide flight operations training and conduct field safety observations.
- Collect and analyze vendor and Aircraft Operations metrics related to productivity, safety, and performance.
- Develop and support Key Performance Indicators (KPIs) and data collection processes.
- Identify opportunities to improve operational processes, procedures, and continuous improvement initiatives.
- Maintain strong working relationships with internal departments, including Transmission, Distribution, Generation, and Executive teams, as well as external helicopter vendors and clients.
- Perform additional duties and operational support activities as assigned.
Knowledge & Skills: - Strong knowledge of helicopter flight operations, aviation procedures, and operational safety practices.
- Experience with helicopter external load operations.
- Knowledge of FAA regulations and aviation compliance requirements.
- Understanding of aviation communication protocols and proper aviation etiquette.
- Experience with airspace deconfliction and coordination with regulatory agencies.
- Ability to analyze meteorological information and assess flight risks.
- Strong decision-making skills with the ability to resolve issues under tight timelines.
- Excellent written and verbal communication skills with the ability to communicate technical information to diverse audiences.
- Strong planning, organizational, analytical, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced and unpredictable operational environment.
- Experience using web-based aviation software, scheduling systems, and radio communications.
- Proficiency with Microsoft Office Suite.
- Experience with Microsoft Power Apps development preferred.
- Ability to build and maintain effective working relationships with internal and external stakeholders.
- Strong attention to detail and commitment to safety standards.
- Ability to support continuous improvement initiatives and operational efficiency programs.
Education & Experience: - FAA Certified Dispatcher Certificate or Commercial Pilot Certificate required.
- Minimum of three (3) years of related helicopter flight operations experience.
- Advanced knowledge and experience in aviation operations, including complex flight planning, scheduling, and mission support.
- Eight (8) or more years of experience in the field preferred for advanced-level expertise.
- Experience supporting utility, aerial operations, or helicopter mission environments preferred.
- Experience with helicopter external load operations, airspace coordination, and Power Apps development preferred.
- Demonstrated experience performing complex analysis, consulting, and operational recommendations.
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