Must have experience working with major organisations in: Hospitality (Restaurants, Hotels), Retail (Supermarkets, Clothing) OR Travel (Booking Services).
I’m currently recruiting for a Digital Bookings / Web Business Analyst
to join a major digital transformation programme focused on enhancing online booking platforms and web customer journeys.
This role will play a key part in improving conversion, streamlining processes, and delivering high-quality customer-facing digital solutions.
Key responsibilities:
- Lead requirements gathering through workshops and stakeholder engagement
- Translate business needs into clear functional and non-functional requirements
- Map current and future-state processes to identify efficiencies
- Create user stories and acceptance criteria within an agile framework
- Work closely with product, technology, and operational teams
- Support and lead UAT to ensure successful delivery
Experience required:
- Proven Business Analyst experience delivering web or online booking solutions
- Strong background working in agile environments (Scrum/Kanban)
- Confident stakeholder management and communication skills
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