Elements - Diversity & Inclusion: Miriam Andrews

Miriam Andrews is a Partner in Buddle Findlay's Banking and Finance team. In this role, she specialises in banking and finance, with a focus on leveraged and acquisition finance, agri-business, syndicated lending, asset sale and purchase and restructuring. She also advises lenders on cross-border lending and property finance transactions.


Does your firm tackle gender diversity with any programs or flexible conditions?

At our law firm, I think gender is considered the easiest diversity element to tackle. I don’t think this is necessarily true - but maybe it’s the easiest and more obvious thing to measure. In saying that, we don’t have a Women in Leadership program or any programs or groups specifically for women – our diversity initiatives are broader and try to cover all elements of diversity. Within the profession, there are many groups targeted at women (that we as a firm are involved with) – including the Auckland Women Lawyers' Association and Women in Insolvency and Restructuring. Our firm does offer flexible working - I work from home one day a

week, and we’re replicating that with the male partners in our group too, which they have bought into. Men in our industry have just as much of a role to play in this. Men today want more responsibility for the domestic side of life and the sooner that happens, the more change we will see for women in the industry.

Do you find in New Zealand that the male/female representation issue is more pronounced at certain levels?


It’s hugely pronounced at Partner level (74% of our partnership is male). In New Zealand, we have had more women than men coming out of law school since the early 1990s – this year, our firm didn’t have any male graduates in Auckland (our biggest office) and over the past seven years, our graduate recruits, on average, have been at least 70% women. We see that majority represented up to about Senior Associate level (over 65% of our Senior Associates are women), but it’s that next step up to Partner where we see the numbers change. Most law firms in NZ have around 20%-30% female partners, and though that is increasing, it’s still a big discrepancy. The drop-off rates must be interesting because at Senior Partner level, it’s almost all male.

There seems to be an increasing trend for young Partners now and that those in their 50s and 60s might be seen as too old?


I have real concerns about the fact that we are starting to stop valuing people when they are at the top of their game. It’s potentially even worse for women who may have had a career break to raise a family. If they come back to face a cap or a mandatory retirement age, which at law firms can be very young, then you’re creating a system where women are never going to get to the top in time or be the boss for very long.

Have you noticed any differences around progressive workplace attitudes between geographies or between companies like law firms and corporates?


I think the UK has better employee benefits than New Zealand, such as the amount of holiday you get, and significantly better maternity leave terms, but I think we are ahead in terms of not having that hierarchical class structure. We are much more informal, which can make things easier. I think banks have been more progressive than law firms over time. For example, when I was at Lehman Brothers back in 2005, I had a female reporting line, there were groups supporting women in leadership and everyone had mandatory unconscious bias training. It seems that investment banks, particularly American ones, have been ahead of the curve for a while.

Have you had any mentors in your career? And do you think all female leaders are supportive in the same way?


My boss at Lehman Brothers was an amazing, supportive mentor and role model who wanted to make things easier for the next generation. However, I have seen both sides of the coin – her boss for example, was definitely “closing the door behind her”, but she was from a very different generational perspective. The women in the generation above me seem to believe that they got to where they were by acting like a man and so their advice would be to do that. My mentor’s boss didn’t even stop work to have her children, they really were polar opposites! My generation is much more supportive and collaborative, though some people believe that the supportive stance can actually be detrimental to your own career progression in some areas. For example, if you become seen as a mother-figure role model in the organisation, then that can hinder your progression or hold you back in other areas.

In TV and film, senior law professionals are always portrayed as having male characteristics. Has that ever been a problem for you?


Yes, I’ve seen a lot of unconscious bias because of that. I’ve had private equity clients, for example, who are very aggressive professionally, and that’s what they are looking for in a lawyer. When I take that approach I find that I'm tarred with a negative brush in a way that my male colleagues taking the same approach are not. I also find that the drinking culture can exacerbate the 'old boys club' to the detriment of female lawyers.

Is there anything formal in place at your firm to position themselves as leading the way in diversity?


We have a national Diversity & Inclusion committee who drive various initiatives in this space. For example we recently gained the Rainbow Tick, ran a series of fora on safety, wellbeing and culture, and undertook at national culture survey. We also have local sub-committees that feed into our national committee in order to ensure everyone has an opportunity to contribute to our D&I strategy.


We are also establishing relationships within the Maori and Pacific Island students’ associations at the Universities. We met with them in 2018 to understand why we were not receiving many applications through our graduate recruitment process. They talked about some of the reasons and barriers and we’re working to strengthen current relationships and build new ones through support of these associations by way of sponsorship and discussion.


We are looking at masking information on CV’s to eliminate bias. One of the difficulties we have is that New Zealand is very small, and we know most of the women in the sector, so from a gender point of view, that’s not very helpful. Similarly, at Senior Associate level, we will usually already know the person. At the moment, there is a really strong demand for Senior Associates, so I don’t think there is bias when it comes to hiring. Aside from gender, we’ve also looked at blanking out details such as prestigious schools in the interests of fairness.

So, socio-economic diversity?


In the last 20 years in New Zealand, there’s been a real divide between the haves and the have-nots, and we’ve become much more aware of income inequality, so it’s going to become an important driver. When you realise all your colleagues are from the same prestigious schools, then it’s time to look at the diversity of people representing different economic backgrounds. Those students are held back from getting into the system by not having friends whose dads are partners in law firms giving them a hand. Furthermore, people from the prestigious schools and backgrounds have often had things come easier to them in life, which actually is a negative, compared to someone who has had to fight to get to law school. We’re also trying to think outside the box around applications, considering ideas such as bypassing the written application system with the chance to answer a question on video, for example. Late last year, because of our relationship with the Halberg Foundation, we found out that members of their Youth Council, mostly university students, find it difficult to get work experience so, with the Foundation, we created the Buddle Findlay & Halberg Career Experience programme. Our main objective is to assist the university students from the Council, who all have physical disabilities, to gain practical work experience. The work experience will take place at Buddle Findlay’s three offices in June and July and if it is a success, we may also roll out the program to our clients too because obviously not everyone wants an opportunity in law.

What's next in terms of change?


I think that law firms have been successful recently with flexibility and technology has been an important part of that. There is more recognition that you don’t need to be sitting in the office to do legal work, and face-to-face meetings happen less frequently. I think the next step will be looking at how we bill clients in terms of value rather than just in terms of hours. Law firms are very bad at presenteeism, so we need to grow the culture of visible leavers from the top. ‘Leaving loudly’ needs everyone to buy into it, it can’t just be the female partners leaving to deal with family, it needs to be across the board, and I can see this being adopted in the near future.New Paragraph

26 Feb, 2024
​Our webinar 2025 and Beyond: Why Your Hiring, Learning, and Culture Need to Evolve brought together thought leaders Enrique Rubio (Hacking HR), Lisa Skinner Källström (Teamtailor), and Hydrogen Group’s Dean Jennings and Michelle Miller. The conversation explored strategies used to tackle the challenges of the future workforce, shift organisational cultures towards lasting partnerships, and ensure teams are equipped for the age of artificial intelligence. _ The Q&A box was brimming! Our webinar offered participants the chance to consult our HR experts on addressing shifts in the people and culture realm as we approach 2024 and beyond. Interesting questions were raised, and we compiled them all to seek and reached out to our experts to get some definitive answers. For a recap on the webinar, check out our blog Navigating the Future: Insights from our Webinar "2025 and Beyond"  So, here we are. Your questions - answered! - ​How can companies make people feel more secure in their jobs? Is it just a matter of increasing communication? Lisa suggested a shift towards a more sustainable approach. 'In recent years, we have seen many companies experience massive growth, and the need to get great talent onboard - hence offering extremely generous compensation packages. Unfortunately, many have now faced layoffs, and while the compensation and benefit strategies are not the sole reasons, I would like to propose a more sustainable approach for the future. [Increase benefits as the company grows, and as business results allow, we can increase pension levels or similar benefits – and discuss it internally! Open dialogue about results, investment choices, and their rationale fosters a sense of involvement among team members and signals the company's commitment to a sustainable direction.]' Dean echoed concerns about job security in today's volatile economy and advises, 'In today's uncertain economic climate, job security is a concern. However, by becoming indispensable and embracing tools like AI, individuals can enhance their value to employers, securing their positions for the future. Apart from using Chat GPT, what other tasks can be automated with AI? Lisa commented, ‘We’ve mentioned a few examples already, but I would look at all the systems your company allows you to use and question your suppliers on what features are or will be based on AI. For example, many applicant tracking systems allow the opportunity for AI to summarise CVs for an easy overview, generate interview questions and suggest more personalised replies to rejected candidates based on their CVs. Also, the opportunity for AI to transcribe an interview is an amazing tool which allows the interviewer to solely focus on listening and talking to a candidate as opposed to taking notes. As always, AI in these types of systems is not designed to make the decisions for a recruiter or business - but serve as an assistant to save time and work more efficiently.’ Dean added, ‘There are far too many to list. The AI directory https://aitoolsdirectory.com/ does a really good job of showcasing what does what and where you can find it.’ What is the impact of AI on employee engagement and how can HR teams use AI to promote engagement? Also, what precautions should professionals take when using AI? ​Dean offered his perspective by stating that ‘engagement and AI may seem contradictory, but there's a clear benefit when HR uses AI to streamline admin tasks, freeing up time for vital human interaction. Tools like Koios, for instance, offer Acoustic AI, helping HR understand team and individual personalities better, for more tailored approaches. Professionals must approach AI implementation carefully, ensuring ethical use to maintain trust and transparency in the workplace.’ How can we make sure our services stay personalised while using AI? Dean responded, ‘By leveraging AI to handle time-consuming tasks. The best thing about AI is that you get to choose what it does and what it doesn’t. If you feel strongly about human interaction to enable personalisation, you don’t have to let go of that – just embrace AI to make those interactions better. Get it to strip data in the background for you, or to type up your notes and actions as you have the conversations. The possibilities are endless, and they can be tailored to your needs.’ Within your businesses, have you experienced any resistance to the adoption of AI? How have you handled these objections? Dean responded, ‘A lot of the resistance I have seen has either been a fear of trying or a fear of being caught. There seems to be a negative connotation with AI, that if you get it to do something for you, are you cheating? The answer is a resounding no, you are working with the tools available to make yourself more productive for your organisation. Robot proof recruiter, if you haven’t read it, you should. Especially if you are a recruiter or if recruitment is part of your job role. I’ll spare you the details, but it is an amazing read that showcases the fact you can never take the people part out of recruitment - you’ll always be able to provide a better level of service than a robot (at least for now) and you need to focus on the parts of the process where human interaction is at its most vital and automate/utilise AI to get back time in your day to improve that social element of the process.’ Do you feel Employee Resource Groups will be on the rise with the future generation of workers? ​Dean replied, ‘A truly hybrid workplace cannot function effectively without the right technology in place. That doesn’t even need to be AI. For employees to feel a sense of belonging in a workplace, there should be a seamless experience that goes beyond just having teams up on 1 laptop in a room full of 30 people. Again, this will only advance with time ... my eutopia is to have my whole team (who are based in the UK + Thailand) sat around a virtual desk, on a beach with an interactive whiteboard we can utilise in real time via virtual and augmented reality. You may laugh now, but in the next couple of years, VR and AR tech will be the staple of hybrid working and teams coming together around the globe. This doesn’t take away from the in-person experience and nor do I think it should. It should be a tool that compliments real-time working solutions.’ How can we support older generation employees in the changing landscape? ​Dean offered his perspective, ‘AI is truly remarkable. It embodies the futuristic vision many of us had as children—computers and programs taking on tasks for us. For those uneasy about it, I believe it's a matter of not fully comprehending it or lacking the skills to use it effectively. AI has quietly become a part of the workplace, and many are still navigating its intricacies. The focus should be on empowering employees to leverage AI to enhance productivity and value to the organisation. Those who resist or fail to adapt won't be replaced by AI but by individuals who embrace change and view AI as a tool for greater contribution.’ How can we safeguard against the risk of AI stifling creativity in the workplace? ​Lisa said, ‘I would say the opposite, if we use AI for the more regular and routine tasks then we will have more time to use to be creative! For example, instead of spending hours on creating a presentation for an important project - let AI do this creating for you and spend the time on how you want to engage with your audience instead. Using ChatGPT to find easy tasks that I would previously have spent a lot of time on has been a big change in how I work and allows me find space in the day.’ Is there a regional divide across different parts of the world? Are Europeans more prone to appreciate safety/job security than Americans? Lisa commented, ‘My thoughts are that globally we have been through a lot in recent years, covid affected everyone regardless of location. After that, we had war in Europe for the first time in many years which had major effects on the economy, which I believe has made people appreciate job safety even more and value this in choosing their next employer. However, in some parts of Europe employees are still very protected by labour laws etc so I believe it is different from America where it is more common to have short notice period and less resistance from employers to terminate an employment.’ Expanding on the key themes discussed in our webinar, we're thrilled to introduce our Thrive Guide – a practical roadmap for building a thriving workplace. ​Within the Thrive Guide, discover actionable strategies to enhance employee engagement, foster diversity and inclusion, and implement flexible working models. Discover practical solutions to enhance workplace productivity and satisfaction. ​As our expert Dean Jennings emphasises, 'adapting to evolving workplace dynamics requires strategic initiatives.' This sentiment is echoed by other industry leaders in our webinar. In the Thrive Guide, these insights converge to offer practical solutions, providing a roadmap for organisations navigating change. ​Revolutionise your workplace. Download the Thrive Guide now!
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