Job Title:
Desktop Support Specialist
Location:
San Diego, CA (Onsite)
Schedule:
Standard Office Hours
Duration:
6-Month Contract
Pay Range:$22.75 – $28.25/hour
Job Responsibilities:
In this role, you will support IT asset management and mobility operations by coordinating mobile device provisioning, vendor management, and asset lifecycle tracking. Key responsibilities include:
- Create, track, and resolve mobile device requests in ServiceNow with accurate documentation of IMEI, serial numbers, models, and phone numbers.
- Liaise with mobility vendors and carriers across multiple regions to manage device provisioning and service plans.
- Assist employees with onboarding, device setup, porting numbers, and enabling international services.
- Provide day-one support and user training for mobile device functionality.
- Ensure compliance with corporate mobility standards and support audits with accurate records.
- Partner with the Asset Manager to track IT inventory, update ServiceNow records, and ensure lifecycle data integrity.
- Source quotes for hardware and peripherals from approved vendors and process purchase requests in alignment with procurement policies.
- Participate in process improvement initiatives to enhance provisioning and asset management workflows.
Essential Duties and Job Functions:
- Manage mobile device requests and support employees with onboarding and troubleshooting.
- Collaborate with vendors, carriers, and internal stakeholders to resolve service or provisioning issues.
- Maintain accurate inventory and lifecycle records for IT assets in ServiceNow.
- Assist with procurement activities including sourcing and purchase requests.
- Contribute to operational efficiency by identifying and implementing process improvements.
Knowledge & Skills:
- Strong organizational skills with attention to accuracy and efficiency.
- Excellent communication and customer service abilities.
- Ability to coordinate with multiple vendors and stakeholders simultaneously.
- Proficiency in ServiceNow or similar IT asset management systems preferred.
- Familiarity with mobility device provisioning and IT asset lifecycle practices is a plus.
Education & Experience:
- High school diploma or GED required; associate degree preferred.
- 2–4 years of experience in IT support, asset management, or mobility services.
- Experience working with ServiceNow or enterprise mobility management tools preferred.
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