JOB TITLE:
Service Coordinator
LOCATION:
Hybrid – Onsite 4 days/week - San Diego
SCHEDULE:
Roughly 6:00 AM – 3:30 PM PST
DURATION:
2-Year Contract
PAY:$34-39/hr
Job Responsibilities:
In this role, you will provide administrative and customer service support within the Customer Service Project Management team. Key responsibilities include:
- Delivering excellent customer service to customers by handling service-related requests, including:
o Answering inbound customer calls regarding service setup and account support.
o Assisting customers with required documentation and service requests.
o Scheduling appointments and coordinating day-to-day service activities.
o Supporting internal coordination across the Customer Service department. - Providing administrative support for departmental operations and service coordination.
- Collaborating with a large internal team to ensure smooth workflow and customer satisfaction.
- Supporting special projects and departmental initiatives as assigned.
Essential Duties and Job Functions:
- Answer and direct inbound customer calls professionally and efficiently.
- Assist customers requesting utility service setup, documentation, and scheduling support.
- Coordinate schedules, meetings, and departmental communications.
- Perform word processing, filing, faxing, and general administrative tasks.
- Receive and direct visitors as needed.
- Maintain financial and administrative records accurately.
- Coordinate meetings, conferences, and internal department logistics.
- Obtain office supplies and sort/distribute incoming mail.
- Support special assignments and additional operational needs.
Knowledge & Skills:
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work effectively in a fast-paced team environment.
- Strong attention to detail and follow-through.
- Proficiency in Microsoft Office applications.
- Ability to coordinate multiple priorities simultaneously.
- Professional phone etiquette and interpersonal skills.
- Administrative support experience in a customer-facing environment preferred.
Education & Experience:
- High school diploma required.
- 8+ years of relevant experience required.
- Prior administrative, service coordination, or customer support experience strongly preferred.
- Experience in utility, operations, or service-based environments is a plus.
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