ServiceNow Architect
Remote (Pacific Hours)
Duration:
6 months
Schedule:
Standard Office Hours
Pay:$75-80/hr
Responsibilities
- Design and implement enterprise-level ServiceNow solutions while ensuring out-of-the-box upgradeability.
- Partner with business application owners to streamline automation and optimize data management processes.
- Serve as a subject matter expert, driving adoption of industry best practices for ServiceNow and related integrated tools.
- Contribute to the IT roadmap, including ServiceNow rollouts, implementation of new modules, and major platform upgrades.
- Lead system upgrades, clones, and ongoing maintenance of the ServiceNow platform.
- Collaborate with stakeholders to gather requirements and translate them into ServiceNow technical solutions.
- Act as a liaison between business teams and IT to ensure successful delivery of solutions.
- Define and document system requirements, user interfaces, and functional specifications.
- Manage the change process for all platform updates and enhancements.
- Evaluate new ServiceNow features and functionality, recommending process improvements and enhancements.
- Ensure users are updated on system features and improvements.
Requirements
- 4–6 years of hands-on experience developing and architecting ServiceNow solutions as a Technical Solutions Architect.
- Strong coding expertise with JavaScript, Angular, XML, JSON, and CSS.
- Proven experience with ServiceNow modules including Employee Center, Service Portal, Virtual Agent, and Now Mobile.
- Proficient in developing custom spokes, data streams, business rules, client scripts, script includes, UI scripts, UI pages, UI macros, UI policies, and related components.
- Experience with Service Portal and API development including REST and MID Server integrations.
- Familiarity with App Engine Studio, Git, App Engine Management Center, Integration Hub, and Flow Designer.
- Strong ability to re-engineer processes and design scalable ServiceNow workflows.
- Ability to document solution architecture and provide best-practice recommendations.
- Experience with Angular is preferred.
Qualifications
- Bachelor’s degree or higher in Information Technology, Computer Science, or related field or extensive experience.
- Experience with ServiceNow Development and Implementation.
- ServiceNow Certified: System Administrator.
- ServiceNow Certified: Application Developer.
- ServiceNow Certified: Technical Architect.
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