Technical Business Analyst (Smartsheet Specialist)
Plymouth, MI (on-site)
Duration:
1-year contract
Pay:$53-58/hr
We are seeking an experienced Technical Business Analyst to support a high-visibility, enterprise-wide strategic initiative. This role goes beyond platform administration—it focuses on assessing and shaping the future of the organization’s productivity and workflow infrastructure.
As part of the Enterprise Productivity function, you will lead a comprehensive technical and functional evaluation of the current work management ecosystem. Your findings will directly inform a critical decision: whether to renew an existing platform, transition to a third-party solution, or consolidate workflows into internally supported tools. You will operate at the intersection of technical architecture, business process design, and executive decision-making.
Key Responsibilities
Phase 1: Discovery & Requirements Assessment
- Perform an in-depth audit of existing teams, workspaces, and solution implementations.
- Inventory complex workflows, automation logic, and third-party integrations (e.g., data synchronization tools, workflow orchestration, and access control features).
- Differentiate mission-critical capabilities from lower-value enhancements to prevent scope and requirement creep.
Phases 2 & 3: Gap Analysis & Market Evaluation (Parallel Efforts)
Internal Capability Assessment
- Map current platform functionality against the organization’s internal tool ecosystem.
- Identify workflows that can be absorbed by internal solutions and highlight material capability gaps that would impact business operations.
External Vendor Evaluation
- Partner with Procurement to support a formal Request for Information (RFI) process.
- Assess external vendors against validated functional and technical requirements, including cost, scalability, and long-term fit.
Phase 4: Strategic Recommendation
- Synthesize findings into a clear, data-driven recommendation for senior leadership.
- Define a practical roadmap for either platform renewal or migration, ensuring feasibility within established timeline constraints.
Required Skills & Experience
- Enterprise Work Management Expertise: 4+ years of experience designing, building, and supporting enterprise-scale work management or productivity platforms, including advanced automation, reporting, and cross-workspace architecture.
- Technical & Functional Analysis: Demonstrated success conducting gap analyses that align business needs with software capabilities.
- Vendor & Procurement Support: Experience contributing to RFI/RFP processes and evaluating SaaS vendors against defined success criteria.
- Stakeholder Engagement: Strong ability to gather requirements from cross-functional teams and translate business processes into technical specifications.
- Strategic Planning: Experience supporting multi-year software lifecycle decisions and platform strategy initiatives.
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