Technical Services Specialist – Level 1
Location:
Juno Beach, FL
Duration:
12-Month Contract
Pay Range:$21.50 – $26.50 per hour
Position Overview
We are seeking a Technical Services Specialist – Level 1 to support IT service operations by acknowledging, evaluating, and resolving service tickets within established SLA agreements.
This role requires strong analytical and problem-solving skills to identify root causes and resolve functional, configuration, and technical system issues. The position interfaces regularly with business users, requiring excellent communication, relationship management, and time management skills.
Experience with ServiceNow is preferred.
Key Responsibilities
- Serve as the primary liaison between business units and IT, facilitating communication and support
- Support key business applications in collaboration with vendors and internal stakeholders
- Provide first-tier functional and technical support to end users
- Execute SQL scripts for data management and troubleshooting
- Analyze applications and environment logs to diagnose issues
- Administer Windows servers and support on-premise Windows and Linux-based applications
- Assist with cloud solution maintenance and migration activities
- Analyze business processes and identify technology opportunities to reduce operational and licensing costs
- Design and implement IT solutions aligned with customer needs and business goals
- Build and maintain strong customer relationships with system users and IT team members
- Decompose complex work into manageable, value-based units
- Respond to service requests, identify conflicts, and provide recommendations
- Develop or modify procedures to resolve complex issues
- Identify process interdependencies and functional gaps
- Analyze technical solutions and evaluate failure points
- Support application QA testing and assist end users during testing cycles
- Create and maintain project documentation
- Stay informed of technology market trends
- Demonstrate ownership of assigned tasks and project-related work
- Perform additional job-related duties as assigned
Required Qualifications & Skills
Candidates must demonstrate proficiency in the following areas:
- Strong understanding of business processes across corporate support functions
- Advanced problem-solving skills, particularly for complex system issues
- Ability to gather, analyze, decompose, and prioritize business requirements (including BRD creation)
- Experience supporting applications with Single Sign-On (SSO) integration
- Strong attention to detail and high level of self-motivation
- Excellent customer service and relationship-building skills
- Experience with data analytics and dashboarding tools (e.g., Power BI, MS Power Apps)
- Test leadership experience (planning, execution, oversight, and management)
- Experience with cutover planning and change management processes
- Sarbanes-Oxley (SOX) compliance experience
- Experience working in Agile environments
- Advanced proficiency in Windows OS and Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience supporting Windows infrastructure, Windows Server, client OS, Active Directory, Oracle, MS SQL
- Understanding of computer architecture (databases, ETL processes, applications, networks, firewalls)
- Familiarity with cybersecurity applications and security stack tools
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