Training Analyst I
Location:
Miami, FL (100% Onsite)
Schedule:
Standard Office Hours
Duration:
6-Month Contract
Pay Range:$36–$44/hr
Position Overview
The Training Analyst I will support the design, development, and delivery of training programs related to SAP implementations impacting back-office operations. This role ensures employees are prepared to adopt new systems and processes while documenting workflows to support long-term sustainability and operational consistency.
Key Responsibilities
Training Development & Design
- Assist with designing and developing training materials for SAP-related updates affecting back-office users.
- Collaborate with Subject Matter Experts (SMEs) to ensure training content is accurate, comprehensive, and operationally relevant.
- Help create training across multiple modalities, including eLearning modules, videos, simulations, job aids, and instructor-led content.
- Deliver instructor-led or virtual training sessions for end-users.
- Support the documentation of workflows, system procedures, and process steps.
Collaboration & Stakeholder Engagement
- Partner with SMEs and business stakeholders to gather requirements and validate training approaches.
- Coordinate with internal training team members to ensure consistency and quality across all deliverables.
Typical Qualifications
- Bachelor’s degree in Education, Instructional Design, or related field preferred.
- Experience in training development/design, ideally in a technical or utilities environment.
- SAP experience strongly preferred.
- Proficiency with eLearning tools (Articulate, Rise, Canva, etc.).
- Strong communication and collaboration skills.
- Ability to assess training needs and evaluate training effectiveness.
- Understanding of adult learning principles and change-management concepts.
- 3–5 years of experience in a Customer Service environment preferred.
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