Elements - Why we care about Diversity & Inclusion

​As recruiters, we often sit at the coal face of workplace market trends and the consciousness of broader society. It would not be a surprise to hear that for the last two weeks the main topic of conversation between candidates, clients and recruiters has been COVID-19. At other times in my career it has been the dot.com crash, the GFC, royal weddings or Liverpool winning the Champions League (again).


To this end, I can say with some authority, that when I left Australia to take up a role in China in late 2014, Diversity and Inclusion wasn’t a topic at the forefront of conversation in corporate Australia.


Whilst in China, I was surprised at the transparent bias which existed in some organisations when it came to the hiring process. Usually the bias focussed on gender e.g. “please find me a male candidate between the ages of 35 and 45” but at other times the bias could be based on race or other more nefarious labels.


It was fairly confronting to be exposed to such blatant exclusion in a recruitment process but certainly enabled me and the business I was working for to be very selective with the organisations we chose to partner with.


At the same time, this experience in China reminded me of multiple occasions in Australia when presenting shortlists and seeing people from the “right school” getting moved to top of the pile for interviews. Is this more furtive bias any worse than the explicit bias I encountered in Asia? For my mind, the answer is “no”.


Upon returning to the Australian market three and a half years later, I was pleased to discover that the dial had moved on Diversity and Inclusion. The majority of organisations were now talking about the issue and what needed to be done. A number of organisations actually had meaningful inclusion policies in place and were executing the same and then seeing the benefits as well.


At Hydrogen Group, walking into my new role running in Australia, I was received by an office of 100% white-Anglo Saxon males. So, I set the business on course to change our demographics and make our consultant base reflective of our customers. I’m pleased and proud to say that within our leadership group, 50% of the team are female and at a consultant level we have a healthy gender profile allied to a varied ethnic demographic with people from the UK, Ghana, Croatia, Turkey, India, Iraq and even a couple of Australians!


We know for a fact that diverse teams perform better. We have work to do though and certainly need to be conscious of our representation across the age spectrum. But as a business we are attempting to lead the charge on D&I.


In 2018 we began a blog series called ‘Inspiring Business Women’. The genesis of this blog was to interview senior female talent, find out more about their career journey and then share their stories to inspire others. What we found by undertaking this initiative was incredibly valuable, as we were given access to so many do’s and don’ts when it came to inclusion and some sensational D&I agendas which are being further implemented across corporate Australia.


Interestingly though, the biggest learn from conducting these interviews was that whilst the IBW series was well intended, we were getting the concept wrong. D&I is so much bigger than just gender, it is about race, age, disability, sexual orientation, whether someone has children and the list goes on. Focussing on diversity is equally as folly, because you may have the most diverse workforce out there but if you don’t include it then you are missing the point. As Siobhan Hayden said to me (COO of Hashching at the time), “Diversity is being invited to the party, inclusion is being asked to dance.”


That is why we started the #Elements interview series which is focussed on this broader notion of D&I. We hope it can become a go to website for D&I topics in Australia and we’re seeking contributions from people of all backgrounds. This can take the form of interviews, content or thought leadership. If you’d like to get involved, please contact me directly.


On a personal level, I was brought up in South Wales by two fiercely proud working-class parents. My mother started life as a paediatric nurse and often worked in aged care as well in order to be able to go back to University to study Child Protection Law. With support from my father, she brought up my sister and I whilst rising through the ranks of the Child Protection system in the UK. I saw first-hand how hard she had to battle to reach the position she has, the obstacles put in her way because of gender or background and I’d like to think that wouldn’t be the case today. I hope the work Hydrogen Australia is doing to further the D&I agenda will go some way to ensuring that. We also want everyone to share their advice and experiences to help our clients improve their own approaches to D&I.


Do you have a great diversity story to tell? I want to hear it!

Get in touch here >>

26 Feb, 2024
​Our webinar 2025 and Beyond: Why Your Hiring, Learning, and Culture Need to Evolve brought together thought leaders Enrique Rubio (Hacking HR), Lisa Skinner Källström (Teamtailor), and Hydrogen Group’s Dean Jennings and Michelle Miller. The conversation explored strategies used to tackle the challenges of the future workforce, shift organisational cultures towards lasting partnerships, and ensure teams are equipped for the age of artificial intelligence. _ The Q&A box was brimming! Our webinar offered participants the chance to consult our HR experts on addressing shifts in the people and culture realm as we approach 2024 and beyond. Interesting questions were raised, and we compiled them all to seek and reached out to our experts to get some definitive answers. For a recap on the webinar, check out our blog Navigating the Future: Insights from our Webinar "2025 and Beyond"  So, here we are. Your questions - answered! - ​How can companies make people feel more secure in their jobs? Is it just a matter of increasing communication? Lisa suggested a shift towards a more sustainable approach. 'In recent years, we have seen many companies experience massive growth, and the need to get great talent onboard - hence offering extremely generous compensation packages. Unfortunately, many have now faced layoffs, and while the compensation and benefit strategies are not the sole reasons, I would like to propose a more sustainable approach for the future. [Increase benefits as the company grows, and as business results allow, we can increase pension levels or similar benefits – and discuss it internally! Open dialogue about results, investment choices, and their rationale fosters a sense of involvement among team members and signals the company's commitment to a sustainable direction.]' Dean echoed concerns about job security in today's volatile economy and advises, 'In today's uncertain economic climate, job security is a concern. However, by becoming indispensable and embracing tools like AI, individuals can enhance their value to employers, securing their positions for the future. Apart from using Chat GPT, what other tasks can be automated with AI? Lisa commented, ‘We’ve mentioned a few examples already, but I would look at all the systems your company allows you to use and question your suppliers on what features are or will be based on AI. For example, many applicant tracking systems allow the opportunity for AI to summarise CVs for an easy overview, generate interview questions and suggest more personalised replies to rejected candidates based on their CVs. Also, the opportunity for AI to transcribe an interview is an amazing tool which allows the interviewer to solely focus on listening and talking to a candidate as opposed to taking notes. As always, AI in these types of systems is not designed to make the decisions for a recruiter or business - but serve as an assistant to save time and work more efficiently.’ Dean added, ‘There are far too many to list. The AI directory https://aitoolsdirectory.com/ does a really good job of showcasing what does what and where you can find it.’ What is the impact of AI on employee engagement and how can HR teams use AI to promote engagement? Also, what precautions should professionals take when using AI? ​Dean offered his perspective by stating that ‘engagement and AI may seem contradictory, but there's a clear benefit when HR uses AI to streamline admin tasks, freeing up time for vital human interaction. Tools like Koios, for instance, offer Acoustic AI, helping HR understand team and individual personalities better, for more tailored approaches. Professionals must approach AI implementation carefully, ensuring ethical use to maintain trust and transparency in the workplace.’ How can we make sure our services stay personalised while using AI? Dean responded, ‘By leveraging AI to handle time-consuming tasks. The best thing about AI is that you get to choose what it does and what it doesn’t. If you feel strongly about human interaction to enable personalisation, you don’t have to let go of that – just embrace AI to make those interactions better. Get it to strip data in the background for you, or to type up your notes and actions as you have the conversations. The possibilities are endless, and they can be tailored to your needs.’ Within your businesses, have you experienced any resistance to the adoption of AI? How have you handled these objections? Dean responded, ‘A lot of the resistance I have seen has either been a fear of trying or a fear of being caught. There seems to be a negative connotation with AI, that if you get it to do something for you, are you cheating? The answer is a resounding no, you are working with the tools available to make yourself more productive for your organisation. Robot proof recruiter, if you haven’t read it, you should. Especially if you are a recruiter or if recruitment is part of your job role. I’ll spare you the details, but it is an amazing read that showcases the fact you can never take the people part out of recruitment - you’ll always be able to provide a better level of service than a robot (at least for now) and you need to focus on the parts of the process where human interaction is at its most vital and automate/utilise AI to get back time in your day to improve that social element of the process.’ Do you feel Employee Resource Groups will be on the rise with the future generation of workers? ​Dean replied, ‘A truly hybrid workplace cannot function effectively without the right technology in place. That doesn’t even need to be AI. For employees to feel a sense of belonging in a workplace, there should be a seamless experience that goes beyond just having teams up on 1 laptop in a room full of 30 people. Again, this will only advance with time ... my eutopia is to have my whole team (who are based in the UK + Thailand) sat around a virtual desk, on a beach with an interactive whiteboard we can utilise in real time via virtual and augmented reality. You may laugh now, but in the next couple of years, VR and AR tech will be the staple of hybrid working and teams coming together around the globe. This doesn’t take away from the in-person experience and nor do I think it should. It should be a tool that compliments real-time working solutions.’ How can we support older generation employees in the changing landscape? ​Dean offered his perspective, ‘AI is truly remarkable. It embodies the futuristic vision many of us had as children—computers and programs taking on tasks for us. For those uneasy about it, I believe it's a matter of not fully comprehending it or lacking the skills to use it effectively. AI has quietly become a part of the workplace, and many are still navigating its intricacies. The focus should be on empowering employees to leverage AI to enhance productivity and value to the organisation. Those who resist or fail to adapt won't be replaced by AI but by individuals who embrace change and view AI as a tool for greater contribution.’ How can we safeguard against the risk of AI stifling creativity in the workplace? ​Lisa said, ‘I would say the opposite, if we use AI for the more regular and routine tasks then we will have more time to use to be creative! For example, instead of spending hours on creating a presentation for an important project - let AI do this creating for you and spend the time on how you want to engage with your audience instead. Using ChatGPT to find easy tasks that I would previously have spent a lot of time on has been a big change in how I work and allows me find space in the day.’ Is there a regional divide across different parts of the world? Are Europeans more prone to appreciate safety/job security than Americans? Lisa commented, ‘My thoughts are that globally we have been through a lot in recent years, covid affected everyone regardless of location. After that, we had war in Europe for the first time in many years which had major effects on the economy, which I believe has made people appreciate job safety even more and value this in choosing their next employer. However, in some parts of Europe employees are still very protected by labour laws etc so I believe it is different from America where it is more common to have short notice period and less resistance from employers to terminate an employment.’ Expanding on the key themes discussed in our webinar, we're thrilled to introduce our Thrive Guide – a practical roadmap for building a thriving workplace. ​Within the Thrive Guide, discover actionable strategies to enhance employee engagement, foster diversity and inclusion, and implement flexible working models. 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