The journey we embarked on back in 2001: an interview with Becky Morgan

This year our Legal practice is celebrating its 20th anniversary! We’re carrying on with our series of interviews, this time with Becky Morgan, who is the Director of the Legal practice here at Hydrogen. You can watch the full interview here.

Having been with Hydrogen for more than 17 years, Becky has some amazing insights to share into how the legal practice has changed over the past years, especially the UK market and what are some of the future plans of the UK Legal practice.

"I joined Hydrogen in 2004, starting in the Finance practice before seeing the light after a couple of months and moving to Legal. I slowly worked my way up from a Consultant, but it took a good couple of years before I properly got my career going. I built up the Industry and Commerce team, then managed the In-House team and finally the whole of the Legal practice for about seven years. I went on maternity leave in 2016 and came back to a slightly different role in 2017, focusing on our Private Practice team. Now I manage the Associate product in London as well as the Legal Operations & Transformation practice and I personally focus on our Partner product. In my 17 years with Hydrogen, the business has gone through a huge transformation. Back in 2008, we were a completely UK-centric business of only 60 people and today over 50% of our revenue comes from outside of the UK and we have over 300 staff across offices in multiple countries.


When the Legal practice began in 2001, the US firms were establishing themselves in London and the Magic Circle and top UK firms were losing a lot of the best candidates at the mid-level because agencies were relying on job adverts and not proactively headhunting, so we exploited that gap in the market. We also launched our MarketWatch service, which is all about building relationships with passive candidates and is still invaluable today. We build relationships with candidates from when they are trainees and know exactly what they want from their careers, so when their dream job comes up, now or in 3 years time, they use us exclusively. An interesting fact is that 82% of candidates we place were either headhunted by us or referred to us, which is testament to how we find our passive candidates. Our approach hasn’t changed over the years even though there is more competition in the market today. We’ve added a digital research team that maps the market in detail and adds 10,000 candidates a year to our database; and we work with fewer clients now so that we can provide them with a more thorough inch-wide, mile-deep service. The main change has been as a business as a whole where we are more focused on growth mindset and developing our people.


A key milestone for me was when I won a piece of work which led to Hydrogen’s legal practice starting our Media business. I won a retainer with NBC Universal and suggested a big advertising campaign to accompany the search. They had just released King Kong, so we did an amazing advert with King Kong and Naomi Watts. In those days, print ads were very dry and text heavy and this was so different and cutting edge that Hydrogen became known for its great brands and high-profile ads, and I’m very proud of that.


One of the reasons that I am now one of the longest-serving employees is because Hydrogen has never stood still; change is constant. Even when we're doing really well, there’s always a focus on what's next. What I like now is that we are a medium sized business, so have the benefit of being small enough where everyone matters and has a voice, but big enough to enjoy that back-office platform and support that is so important. We have some very longstanding managers and we’re all motivated by a common goal and love working together. The other reason I am still here is because of Ian, our CEO, who always puts people first. I wouldn’t want to work for anyone who didn’t have his high levels of integrity and attention to detail.


I think the things that makes the practice itself so special are the incredible candidates, law firms and brands that we work with, and the people within the practice. It’s a very collaborative environment, we all support each other and are incentivised to grow together, and it makes it a very special place to work. The UK private practice team is split into two main areas, our standalone team, which are the non-transactional areas and our transactional team, which focuses on areas like banking, corporate, funds and real estate. We've split it that way so that our consultants have a really in-depth knowledge of the practice areas that they support clients with. We also have our Partner offering, plus our Business Support side, our global Legal Operations and Transformation practice, and a team that focuses on the Marketing too. Those teams are going from strength to strength and act as a really good support to the fee earner side of our business.


I have lots of memorable moments from my career so far, from going to one of my first client meetings and realising at the end of the lunch that I was wearing mismatched shoes, to our amazing incentives like our famous Vegas trip. But the most memorable times are always about the people I’ve worked with, seeing them go through personal milestones like getting married or having children, is just so lovely."

Get in touch with us if you would like to discuss business or job opportunities within Legal recruitment.
26 Feb, 2024
​Our webinar 2025 and Beyond: Why Your Hiring, Learning, and Culture Need to Evolve brought together thought leaders Enrique Rubio (Hacking HR), Lisa Skinner Källström (Teamtailor), and Hydrogen Group’s Dean Jennings and Michelle Miller. The conversation explored strategies used to tackle the challenges of the future workforce, shift organisational cultures towards lasting partnerships, and ensure teams are equipped for the age of artificial intelligence. _ The Q&A box was brimming! Our webinar offered participants the chance to consult our HR experts on addressing shifts in the people and culture realm as we approach 2024 and beyond. Interesting questions were raised, and we compiled them all to seek and reached out to our experts to get some definitive answers. For a recap on the webinar, check out our blog Navigating the Future: Insights from our Webinar "2025 and Beyond"  So, here we are. Your questions - answered! - ​How can companies make people feel more secure in their jobs? Is it just a matter of increasing communication? Lisa suggested a shift towards a more sustainable approach. 'In recent years, we have seen many companies experience massive growth, and the need to get great talent onboard - hence offering extremely generous compensation packages. Unfortunately, many have now faced layoffs, and while the compensation and benefit strategies are not the sole reasons, I would like to propose a more sustainable approach for the future. [Increase benefits as the company grows, and as business results allow, we can increase pension levels or similar benefits – and discuss it internally! Open dialogue about results, investment choices, and their rationale fosters a sense of involvement among team members and signals the company's commitment to a sustainable direction.]' Dean echoed concerns about job security in today's volatile economy and advises, 'In today's uncertain economic climate, job security is a concern. However, by becoming indispensable and embracing tools like AI, individuals can enhance their value to employers, securing their positions for the future. Apart from using Chat GPT, what other tasks can be automated with AI? Lisa commented, ‘We’ve mentioned a few examples already, but I would look at all the systems your company allows you to use and question your suppliers on what features are or will be based on AI. For example, many applicant tracking systems allow the opportunity for AI to summarise CVs for an easy overview, generate interview questions and suggest more personalised replies to rejected candidates based on their CVs. Also, the opportunity for AI to transcribe an interview is an amazing tool which allows the interviewer to solely focus on listening and talking to a candidate as opposed to taking notes. As always, AI in these types of systems is not designed to make the decisions for a recruiter or business - but serve as an assistant to save time and work more efficiently.’ Dean added, ‘There are far too many to list. The AI directory https://aitoolsdirectory.com/ does a really good job of showcasing what does what and where you can find it.’ What is the impact of AI on employee engagement and how can HR teams use AI to promote engagement? Also, what precautions should professionals take when using AI? ​Dean offered his perspective by stating that ‘engagement and AI may seem contradictory, but there's a clear benefit when HR uses AI to streamline admin tasks, freeing up time for vital human interaction. Tools like Koios, for instance, offer Acoustic AI, helping HR understand team and individual personalities better, for more tailored approaches. Professionals must approach AI implementation carefully, ensuring ethical use to maintain trust and transparency in the workplace.’ How can we make sure our services stay personalised while using AI? Dean responded, ‘By leveraging AI to handle time-consuming tasks. The best thing about AI is that you get to choose what it does and what it doesn’t. If you feel strongly about human interaction to enable personalisation, you don’t have to let go of that – just embrace AI to make those interactions better. Get it to strip data in the background for you, or to type up your notes and actions as you have the conversations. The possibilities are endless, and they can be tailored to your needs.’ Within your businesses, have you experienced any resistance to the adoption of AI? How have you handled these objections? Dean responded, ‘A lot of the resistance I have seen has either been a fear of trying or a fear of being caught. There seems to be a negative connotation with AI, that if you get it to do something for you, are you cheating? The answer is a resounding no, you are working with the tools available to make yourself more productive for your organisation. Robot proof recruiter, if you haven’t read it, you should. Especially if you are a recruiter or if recruitment is part of your job role. I’ll spare you the details, but it is an amazing read that showcases the fact you can never take the people part out of recruitment - you’ll always be able to provide a better level of service than a robot (at least for now) and you need to focus on the parts of the process where human interaction is at its most vital and automate/utilise AI to get back time in your day to improve that social element of the process.’ Do you feel Employee Resource Groups will be on the rise with the future generation of workers? ​Dean replied, ‘A truly hybrid workplace cannot function effectively without the right technology in place. That doesn’t even need to be AI. For employees to feel a sense of belonging in a workplace, there should be a seamless experience that goes beyond just having teams up on 1 laptop in a room full of 30 people. Again, this will only advance with time ... my eutopia is to have my whole team (who are based in the UK + Thailand) sat around a virtual desk, on a beach with an interactive whiteboard we can utilise in real time via virtual and augmented reality. You may laugh now, but in the next couple of years, VR and AR tech will be the staple of hybrid working and teams coming together around the globe. This doesn’t take away from the in-person experience and nor do I think it should. It should be a tool that compliments real-time working solutions.’ How can we support older generation employees in the changing landscape? ​Dean offered his perspective, ‘AI is truly remarkable. It embodies the futuristic vision many of us had as children—computers and programs taking on tasks for us. For those uneasy about it, I believe it's a matter of not fully comprehending it or lacking the skills to use it effectively. AI has quietly become a part of the workplace, and many are still navigating its intricacies. The focus should be on empowering employees to leverage AI to enhance productivity and value to the organisation. Those who resist or fail to adapt won't be replaced by AI but by individuals who embrace change and view AI as a tool for greater contribution.’ How can we safeguard against the risk of AI stifling creativity in the workplace? ​Lisa said, ‘I would say the opposite, if we use AI for the more regular and routine tasks then we will have more time to use to be creative! For example, instead of spending hours on creating a presentation for an important project - let AI do this creating for you and spend the time on how you want to engage with your audience instead. Using ChatGPT to find easy tasks that I would previously have spent a lot of time on has been a big change in how I work and allows me find space in the day.’ Is there a regional divide across different parts of the world? Are Europeans more prone to appreciate safety/job security than Americans? Lisa commented, ‘My thoughts are that globally we have been through a lot in recent years, covid affected everyone regardless of location. After that, we had war in Europe for the first time in many years which had major effects on the economy, which I believe has made people appreciate job safety even more and value this in choosing their next employer. However, in some parts of Europe employees are still very protected by labour laws etc so I believe it is different from America where it is more common to have short notice period and less resistance from employers to terminate an employment.’ Expanding on the key themes discussed in our webinar, we're thrilled to introduce our Thrive Guide – a practical roadmap for building a thriving workplace. ​Within the Thrive Guide, discover actionable strategies to enhance employee engagement, foster diversity and inclusion, and implement flexible working models. Discover practical solutions to enhance workplace productivity and satisfaction. ​As our expert Dean Jennings emphasises, 'adapting to evolving workplace dynamics requires strategic initiatives.' This sentiment is echoed by other industry leaders in our webinar. In the Thrive Guide, these insights converge to offer practical solutions, providing a roadmap for organisations navigating change. ​Revolutionise your workplace. Download the Thrive Guide now!
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