Position: Tech Support Supervisor
Location: Remote (Local candidates only (Tampa, FL) – on-site training required)
Employment Type: Full-Time
We are seeking a motivated and customer-focused Technical Support Supervisor to join our team. The ideal candidate will have prior experience providing phone-based software support and a working knowledge of automotive repair—whether from professional shop experience or personal hands-on work with vehicles.
Note: This is a remote position; however, local candidates are preferred due to inital in-person training and team activities at our main office.
Key Responsibilities
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Serve as the primary point of contact and representative of the company for customers across the U.S., Puerto Rico, and Canada.
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Provide technical support for software applications, hardware systems, and peripherals (e.g., printers), troubleshooting a range of customer issues.
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Process subscription payments and activate customer software accounts.
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Log and track customer interactions accurately to maintain detailed support records.
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Deliver live software demonstrations to new or prospective users.
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Respond to customer inquiries via phone and email in a professional and timely manner.
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Escalate complex or unresolved issues to the appropriate supervisor when necessary.
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Research and verify automotive labor times to support customer requests.
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Participate in testing and debugging of new software features and updates prior to release.
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Perform additional job-related tasks as assigned.
Ideal Candidate Profile
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Prior experience in software technical support or help desk roles.
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Familiarity with auto repair procedures, either professionally or through personal experience.
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Comfortable using computers and speaking with customers over the phone.
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Strong attention to detail, organizational skills, and follow-through.
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Excellent verbal and written communication skills.
Preferred Qualifications
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Bilingual in English and Spanish.
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ASE Certification (or higher automotive credential).
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CompTIA or Microsoft certifications.
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